The Three Cancellation Windows — And Why the 6-Hour Line Exists

Our cancellation policy has three tiers, and each one maps to something real rather than an arbitrary penalty. More than 24 hours before pickup: full refund, no questions, because the car can still be reassigned to someone else with no disruption. Between 6-24 hours: 50% refund, because the vehicle is already blocked and effectively unavailable to other renters in that window.

Inside 6 hours: no refund. That line exists because a car scheduled for a same-day pickup that close has usually already been prepared — cleaned, fuelled to the agreed level, sometimes already positioned for delivery — and can't realistically be rebooked to fill the slot. It's not a penalty for changing your mind; it's the point past which the cost of holding the car for you has already been incurred on our side.